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Company Overview

The Premier Dental Plan

MCNA Dental (MCNA Insurance Company and Managed Care of North America, Inc.) is a leading dental benefits manager committed to providing high quality services to state agencies and managed care organizations for their Medicaid, Children's Health Insurance Program (CHIP), and Medicare members. We serve approximately 4 million children and adults.

Our mission is to deliver value to our clients and providers by providing access, quality and service excellence that improves the oral health outcomes of our members.

MCNA also offers dental plans for private employers, individuals, and families. We are dedicated to becoming a true partner in the management of your dental program. We offer you services and information technology infrastructure tailored to your needs to help you achieve the quality, operational and financial goals of dental program.

"The leadership shown by MCNA in the field of dental benefits management is unparalleled." -- Thomas M. Suehs, Former Texas Health and Human Services Commission Executive Commissioner

Our Commitment to Quality Dental Care

MCNA's services and programs are built to meet and exceed industry standards and best practices. We are pleased to be able to ensure additional accountability to our state partners through third-party accreditation that validates our capabilities and raises the bar for performance. We have achieved the distinction of becoming the first dental plan in the country to be awarded full URAC Dental Plan Accreditation as part of our pursuit to ensure that MCNA offers exceptional services that meet all industry standards of care.

We have also earned URAC Claims Processing Accreditation and are certified by the National Committee for Quality Assurance (NCQA) in Credentialing and Recredentialing*. In support of preserving the integrity of nationally reported data, we have completed an NCQA-Certified HEDIS® Compliance Audit™ and received the NCQA seal of completion, recognizing that our dental quality measures are in accordance with Healthcare Effectiveness Data and Information Set (HEDIS) standards for accuracy.

We have successfully completed an independent, third-party SOC 2 audit by the AICPA of the processes and controls that ensure the security and availability of our information management systems and data.

These certifications underscore our continuous commitment to operating under the highest quality standards in our industry and to ensuring the best service possible for our members, providers, and clients.

* NCQA has reviewed and certified MCNA's Credentialing and Recredentialing functions only. For complete details on the scope of this review, visit www.ncqa.org.

A Focus on Satisfaction

At MCNA, Member Services is more than just a department, it is an integral part of our corporate culture. MCNA's high member satisfaction rate is a testament to our proven ability to effectively communicate with our members about their benefits and how to access care. Recent Member Satisfaction Survey Results indicated an overall Member satisfaction rate of over 95%.

MCNA's Provider Relations department offers our dental professionals timely and accurate responses to all inquiries and questions, and addresses any dissatisfaction expressed by a provider. The "high-touch" philosophy of MCNA's Provider Relations department is evidenced by our impressive overall provider satisfaction rate of over 93%.

Providing service excellence to the dentists that make up our extensive provider network is important to us. MCNA is a provider friendly dental benefits management company, founded and run by dentists, with an innate understanding of the complexity of current dental techniques and treatments. We build and maintain strong relationships with our network providers that allow us to ensure access to quality dental care and services for the unique populations we serve.